What Can We Learn from March Madness?

It’s amazing that millions of dollars will be lost in business productivity during the College Basketball Tournament, otherwise known as March Madness.

Read More

Would You Fire This Customer? (Part 2)

Today, I’m going to share with you a simple strategy for disengaging with those crazy customers—the ones that can ruin your days and give you sleepless nights.

Read More

Communicate Better, Sell More

Ryan Sauers talks with me about his new book and the importance of understanding how you (and others) talk and listen.

Read More