The other day, I got lunch at this fast-casual, healthy restaurant in Philadelphia that I frequent often (because they have the best sweet potato hummus). On this particular visit, it was raining, so I paid extra attention to the paper bag the cashier handed me, as I realized this bag would not stand up well…
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Do You Have An Obsession for Customer Delight?
obsession noun 1. The state of being obsessed with someone or something: She cared for him with a devotion bordering on obsession. 2. An idea or thought that continually preoccupies or intrudes on a person’s mind: He was in the grip of an obsession he was powerless to resist. I know it sounds crazy, but…
Read MoreSetting Up Non-Inventory Items
Question: I have my non-inventory items set up in QuickBooks, but I don’t see anything in my cost of goods sold account, and my sales numbers seem very low. Why is that? Answer: Chances are you don’t have your non-inventory items set up correctly. This is a common error for our industry, and one of…
Read MoreThe Best and Worst 2017 NBA Playoffs T-shirts
With March Madness gone, basketball fans are focusing on another basketball event: the 2017 NBA Playoffs. Whether it’s to watch LeBron go for another ring or the Golden State Warriors’ dream team, fans everywhere are ready for an exciting end to the 2017 NBA season. And, as per usual, all I can focus on are the…
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I was playing poker with some friends recently, and we began to discuss raising our children. (Yes, I realize that is not what you are supposed to talk about while playing poker.) We began to talk about our different parenting strategies and helping our children turn into good adults. My mother always told people who…
Read MoreWho Do You Blame?
We have all experienced walking down the street and tripping on a crack in the sidewalk. There are only two types of responses to this experience. The first type of response is to blame the person who owns the home for not properly maintaining their sidewalk and fixing the crack. The second type of response…
Read MoreCorrectly Updating QuickBooks
Question: I am using an older version of QuickBooks and want to upgrade to the current year. What should I do to prepare for this? Answer: First of all, back up your current QuickBooks file. Then, run your balance sheet, and profit and loss (income) statements on both the accrual and cash bases for the…
Read MoreMillennial Pink: Should This Viral Color Be a Part of Your Next Promo?
While Pantone usually dictates the most popular colors of the year, the latest color trend seems to have been crowd-sourced. It seems that millennials are going crazy for a color subsequently dubbed “millennial pink.” This is not your mainstay pink swatch, however. It features tones of peach, blush and salmon, and consumers are flocking to it…
Read More5 Reasons You Should Be Blogging
A blog is one of the simplest and most useful ways to promote your business online. Consistent blogging can be worth far more than most comparable investments of your time to promote your business online. Here are five reasons you should be blogging, along with several ideas of what you can be blogging about. 1.…
Read MoreWould You Have Been Staying at the Cheap Motel Down the Street?
How do you respond to “no” in your business pursuits? Let me share a short story about a “no” that that I recently experienced. I found out late one afternoon that I needed to get to suburban Charlotte for a week. I immediately got online to book my favorite hotel, but the website said there…
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