How would your clients describe the experience of meeting with you? How do they feel as you walk out of their offices? How do they feel about your impending appointments to see them? Here’s the toughest question for you to ponder. I want you to think this through thoroughly. If you are part of a…
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A few years ago, I downloaded a free Sudoku app called Sudoku Joy. I had not played Sudoku before this app and I was not sure I would like Sudoku. In fact, I was pretty sure I would not like Sudoku. Turns out, I was wrong. I like Sudoku quite a bit, and this app…
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In my last article, I discussed the importance of using “I am” statements. Today, I would like to discuss another powerful communication tool: questions. Specifically, I want to talk about the questions you ask yourself. The fact is, we ask ourselves at least several hundred, and up to as many as several thousand, questions a…
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Question: How should I set up items for blank goods in QuickBooks? Answer: “Blank goods,” or orders that are then screen printed or embroidered by other vendors, are one of the most complex of orders in our industry. I recommend setting up a blank wearable by its item number and description only—not including color or…
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What will your role be in the buying and selling of promotional products in 2026? How are you preparing yourself now? We’ve seen some major shifts over the past couple years, and everything points to the fact that change only is going to accelerate. More and more, the buyers of promotional products are digital natives. Those…
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In my last article, I discussed the importance of gratitude. Today, I would like to talk about the two most powerful words in the English language. If I asked you, “Who are you?” your answer would start with two words: “I am.” I am. The two most powerful words in the English language. Don’t believe me?…
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It’s hard to leave money lying on the table. I’ve heard a lot of people eager for the sale, drooling over the pennies that could easily be had. “Money is money,” they will opine and blame and shame you for not picking up the easy bucks. Here’s the problem with the easy bucks: They keep…
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“User experience” is a buzzword, and with buzzwords come overuse. Nevertheless, a great user experience is critical in today’s world, both offline and online. Disney has done user experience offline better than anyone well before anyone started paying attention. Apple brought forward the importance of user experience when it introduced the first iPhone. A great…
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Where’s your focus? It seems like all the glamour and excitement in sales and marketing focuses on account acquisition. Everyone loves the “rainmaker,” the professional who reels in the big fish and new, headliner clients. We spend our time, our resources and our money on carefully crafted marketing plans. We think through objectives, strategies and…
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Trump! Clinton! Feel the Bern! Some can’t help but support their candidates both privately and publicly. Recently, Cheryl Rios, a marketing specialist, discovered the danger of talking politics online—she lost her largest clients. But, I’m not writing today to get you to stop talking politics. I want you to talk politics—even online—but directed toward your elected officials. Next…
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